ℹ Established Dec 2007 • NZBN: 9429032992106 • Tauranga, New Zealand • Management Consultancy & Information Services
Direct Desk: +64 7 570 0192
RCG
Research & Communications Group Management Consultancy & Strategic Insights
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Advisory Access, Engagement Termination & Refund Policy

Clear conditions governing digital research fulfillment, corporate consultation cancellations, and client assurance.

Effective Date: 1 January 2026

RESEARCH AND COMMUNICATIONS GROUP LIMITED provides professional management consulting services, bespoke organizational diagnostics, and licensed research monographs. Because our deliverables consist of professional consulting hours and proprietary intellectual content, the following policies govern cancellations, adjustments, and refund eligibility.

1. Professional Consulting Engagements

For corporate clients operating under a signed Letter of Engagement (LoE):

  • Milestone-Based Termination: Either party may terminate the advisory agreement by providing written notice in accordance with the LoE (typically 14 to 30 calendar days).
  • Pro-Rata Settlement: In the event of early termination, the client organization is billed solely for verifiable advisory hours completed and pre-approved research disbursements incurred up to the date of written notice. Any unearned advance retainer funds are returned to the client within 10 business days.
  • Deliverable Quality Assurance: If a preliminary milestone deliverable does not satisfy the technical specifications defined in the LoE, RCG will conduct a comprehensive review and revision cycle at no additional fee.

2. Digital Research Monographs & Licensed Datasets

Due to the immediate access nature of electronic intellectual property:

  • Standard Policy: Digital monographs, analytical whitepapers, and downloadable data files are non-refundable once download credentials have been generated and dispatched.
  • Defective or Inaccessible Files: If a delivered digital dossier exhibits file corruption, missing appendices, or transmission failures, our fulfillment team will re-issue uncorrupted files within 24 hours. If technical delivery cannot be completed, a full refund of the license fee will be processed.

3. Statutory Consumer Rights in New Zealand

New Zealand Statutory Protection: Where services are acquired for non-business or individual educational purposes, nothing in this policy limits or modifies your statutory rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where services are acquired for business purposes, the provisions of the Consumer Guarantees Act 1993 may be contracted out as permitted by Section 43 thereof.

4. Refund Processing Protocols

Approved refund disbursements are executed using the original payment channel (SWIFT wire return or credit card refund) within 5 to 10 business days of written confirmation from our Finance Department.

5. Submitting a Cancellation or Resolution Request

To submit a formal request regarding engagement cancellation or report access:

Client Services & Quality Desk
RESEARCH AND COMMUNICATIONS GROUP LIMITED
91 Panorama Drive, RD 5, Welcome Bay, Tauranga 3175, New Zealand
Email: [email protected]
Phone: +64 7 570 0192